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Human resources

at December 31
  2018 2017   2018 2017  
White-collar 1,798 1,811 (13) 1,749 1,754 (5)
Blue-collar 653 659 (6) 650 657 (7)
Senior Managers 290 274 16 280 270 10
Executives 55 56 (1) 56 57 (1)
Temporary 51 37 14 47 28 19
Total 2,847 2,837 10 2,782 2,766 16

At December 31, 2018, SEA Group employees numbered 2,847, increasing 10 on December 31, 2017 (+0.4%). Full Time Equivalent employees in 2018 increased by 16 on 2017 (from 2,766 to 2,782, +0.6%).

The increase in personnel is predominantly due to the recruitment of temporary operations staff needed to manage the greater passenger traffic recorded in the year.

Females at the SEA Group represented 28% of the Headcount at December 31, equally distributed across classifications.

Organisation and management of personnel 

The organisational structure of several staff and line units was revised in the year. In particular, an Enterprise Risk Management unit was set up within the Chief Financial and Risk Officer area, with the aim of improving the process of identifying potential risk events that may influence the Group's results and of monitoring the status of mitigation of such events. 

As part of the Europrivacy project, the organisation promptly and effectively adapted to the developments planned for 2018 by European privacy regulations.

The second half of the year was focused on the organizational implementation of the airports’ new maintenance model, which, in conformity with safety requirements, responds to the need to establish operational, technological and contractual synergies across the airports, and to share the development of technological innovations in terms of maintenance process solutions and automation.

As part of organisational innovation and work-life balance initiatives, a smart-working trial was launched, involving approximately 15% of the non-shift population, with the aim of testing some technical and organisational elements necessary for smart-working.


During 2018, training and professional development activities aimed to integrate business processes in the preparation of human capital for market challenges and the facilitation of change management.

The various courses focused on developing skills and talents to strengthen contributions to achieving company results.

The push for the introduction of smart innovative processes and systems guided the planning of training courses and tools for the development of professional and team skills.

A brief presentation of the main projects rolled out follows:

  • SEA InSight: launched at the end of January 2018, the project promotes a Digital Innovation initiative through the creation of an internal and inter-functional team, which, over a period of three years, and with the collaboration of the Polytechnic of Milan’s Cefriel Innovation Centre, will work on new processes, technologies and tools that can contribute to the innovative development of SEA’s business and the customer experience within the airports managed by SEA.
  • Smart Evaluation: a project introducing a corporate-wide common and shared system of performance appraisal through the simplification and integration of the current skills and performance assessment system with a more immediate and effective feedback delivery and collection methodology.
  • Onboarding: launched in 2017, the programme facilitating all phases for the onboarding of new human resources continued throughout 2018, focusing in particular on the development of organizational socialization for young graduate recruits.
  • PRM training: the programme seeks to improve the role’s impact, particularly in terms of an effective approach to team integration, customer care and personnel motivation.
  • The value of 360° integration: addressed to Airport Coordination personnel, the project is dedicated to making improvements in their role, with a particular focus on team integration in support of the introduction of the new role of Airport Specialist.
  • Switch to Excellence: this is specialist management training aimed at developing awareness and skills for effective application in professional roles. The training plan cycle was initiated last September, and is set to conclude in April 2019.

In 2018, Professional Training and Technical Instruction activities focused on strengthening engagement in assuring effectiveness and compliance, in line with the new regulatory framework, guaranteeing:

  • Training Operations
  • Training Compliance.

The introduction of EU Regulation 139/14, establishing technical requirements and obligations for airport managers, has motivated the design, development and delivery of mandatory training, such as Airside Safety training for airport operators having airside access. The contents of the Airside Safety training course have been completely revised in adaptation to the digital development strategy, and was subsequently delivered to over 1,700 SEA employees.

In this context, the Recurrent Training planning phase was initiated with a focus on Operating Procedures entirely dedicated to maintenance and operations personnel, in accordance with the Acceptable Means of Compliance and Guidance material of EU Regulation 139. In order to gain feedback on contents and methodology, special pilot editions were organized for maintenance personnel, electricians, and electromechanical and infrastructure technicians, totalling approximately 80 participants.

Again regarding Airport Safety, SEA renewed its commitment to the planning of Airside Driving courses aimed at achieving airside driving certification: The Green and Red Driving Permit tests were taken by 348 and 132 SEA personnel respectively.

In order to guarantee airport operations during the winter, in conformity with SAE International AS6285-86 standards, annual mandatory Winter Operations training was administered to 500 operations personnel. In addition to the de-icing training, annual Snow Emergency Plan courses were administered to 35 people.

In addition to the recurrent Air Emergency Management courses, involving over 60 people from Airport Coordination, periodic courses were administered to 37 Airport Maintenance personnel concerning practical training in the use of Airport Technical Tools for the lifting of damaged aircraft.

Following the publication of the 4th edition update of the standard CEI 11-27, a specific Refresher Training programme was developed and delivered by distance learning to 56 electricians and electromechanical technicians in order to update them on electrical standards.

Occupational safety was a priority commitment in 2018, driving the launch of large-scale Mandatory Recurrent training for employees, as envisaged under the State and Regions Agreement of 2012. In collaboration with the Prevention and Protection Service, various training course were administered according to risk level. Low Risk courses were made available, for the first time online, through the E-Learning platform, to all personnel pertaining to this risk category. Medium Risk courses, due to their specificity and complexity, were administered in attendance at Training and Instruction venues to over 1,200 participants.

Fire-fighting training required two different types of training:

  • Emergency Management Officer (AGE) full practical and theoretical training, including field tests for examination by the Fire Brigade Commission;
  • High Risk Refresher Training for already certified personnel subject to periodic retraining.

Five new training sessions on technical skills for assisting Passengers with Reduced Mobility (PRM), as regulated by Civil Aviation Authority ENAC Circulars GEN02A and ECAC Doc.30, were administered to new PRM personnel, in addition to annual Mandatory Recurrent Training involving 122 participants. The courses included full training, including specialist medical training, to provide the necessary skills for assisting those with reduced mobility and for the use of Ambulift vehicles.

The need, shared with the Post Holder, to guarantee high standards of Ground Safety Culture across specific training activities regarding new airport apron management procedures, stimulated the planning of several days of training dedicated to new Airport Specialists. The first pilot courses, involving 9 personnel, started in 2018 and are set to conclude in 2019.

In terms of security, the main activities concerned Initial and Recurrent courses for security card issuing, in conformity with ENAC Circular SEC05A regulations, involving over 500 participants, and technical training for Works Managers, involving 33 participants, and for Safety Coordinators, involving 55 participants.


The Corporate Welfare programme for 2018, ever more focused on the effective needs of people, began with data and costs analyses for the initiatives of the previous year, which indicated that as much as 81.4% of the company population made use of at least one welfare service. The following main welfare projects were promoted in 2018:

  • Assistance and Care - In addition to the ‘Listening and Help’ desks at Linate and Malpensa, the ‘Fragibilità’ service for employees with elderly and disabled family members was re-confirmed. 
  • Familcare Service - An innovative platform for employees with children between 10 and 14 years old or elderly family members which provides assistance in cases of need through tools aimed at the identification and geolocation of family members in difficulty.
  • In continuity with 2017, established long-running welfare services were re-provided in relation to Health and Prevention areas and for offering support for employees with children, such as through summer camps at Linate and Malpensa, and summer beach and mountains camps, as well as toy and game vouchers.
  • Future Lab Project - Initiatives to promote the education and employability of the children of employees, such as through bursaries, intercultural scholarships, ‘Learn to study with SEA’ courses, secondary and university education orientation, and the new ‘Work and Study’ programme.
  • Home-work mobility - In addition to annual season ticket reductions for ATM and Trenord Malpensa Express lines, 2018 saw the introduction of special rates for second-class tickets and the new IVOL ‘I travel everywhere in Lombardy’ Pass, which allows the use of the entire transport network (trains and surface vehicles) on a single ticket, extended also to employees with fixed-term contracts. 

Workplace health and safety

In 2018 the SEA Group confirmed its commitment to workplace safety with a view to continual improvement of health and safety conditions of activities carried out within the airport, also through the promotion of a culture based on increased awareness and involvement of all parties, at all levels, on prevention issues.

In 2018, SEA renewed its Workplace Health and Safety Management System (SGSSL) certification issued by TÜV Italia - Accredited in line with the BS OHSAS 18001/2007 regulation, as established by Article 30 of Legislative Decree 81/08 for effective organizational models in line with Legislative Decree 231/2001.

The SEA Prevention and Protection Service updated the Risks Assessment Documents, in addition to supporting the functions responsible for drafting the DUVRI’s for preventative interference risk management regarding the various activities conducted by third-party contractors at the airports. Particular emphasis was placed on activities carried out in confined environments or environments presenting a potential pollution risk under the provisions of Legislative Decree 177/11.

In collaboration with qualified radiological protection experts, the monitoring activity in protection of workers safety continued, through specific environmental and personal dosimeters of ionised radiation, related to the transit of radioactive packages within the airports and the use of x-ray equipment. Still within the scope of radioprotection, the survey to detect the potential presence of radon gas in underground and basement work areas at Linate and Malpensa concluded. The amounts confirmed expectations, with concentrations comfortably within regulatory limits.  

The monitoring of the Occupational Health & Safety of specific SEA employees exposed to health risks with visits to the Company-appointed doctors also continued. 

The safety documentation and indications (operating policies, operating instructions and safety devices, building regulations, information points, emergency plans, individual protective gear etc.) are available to all employees on the company intranet - “Workplace Safety” function site.